# Avaya Infinity alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 252 of the 252 answers in the 1 category where Avaya Infinity holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/avaya-infinity/alternatives

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 62
- Aircall: 28
- CloudTalk: 22
- NICE CXone: 22
- Nextiva Contact Center: 12
- Five9: 9

## Contact center platforms

**Small business**: 84 of 84 answers did not name Avaya Infinity.

- Aircall: first choice in 26 of those 84
- CloudTalk: first choice in 12 of those 84
- Nextiva Contact Center: first choice in 12 of those 84
- Call Center Studio: first choice in 5 of those 84
- Dialpad Ai Contact Center: first choice in 5 of those 84
- LiveAgent: first choice in 5 of those 84
- CallHippo: first choice in 4 of those 84
- Freshcaller: first choice in 4 of those 84

**Mid-market**: 84 of 84 answers did not name Avaya Infinity (Avaya Infinity is #15 of 15 at 0%).

- Genesys Cloud CX: first choice in 16 of those 84
- CloudTalk: first choice in 10 of those 84
- NICE CXone: first choice in 7 of those 84
- Talkdesk: first choice in 6 of those 84
- Five9: first choice in 5 of those 84
- Freshcaller: first choice in 3 of those 84
- LiveAgent: first choice in 3 of those 84
- Aircall: first choice in 2 of those 84

**Enterprise**: 84 of 84 answers did not name Avaya Infinity (Avaya Infinity is #10 of 10 at 0%).

- Genesys Cloud CX: first choice in 46 of those 84
- NICE CXone: first choice in 15 of those 84
- Five9: first choice in 4 of those 84
- RingCentral RingCX: first choice in 3 of those 84
- Amazon Connect: first choice in 1 of those 84
- Cisco Webex Contact Center: first choice in 1 of those 84
- Zoom Contact Center: first choice in 1 of those 84

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.