# Avaya Aura Contact Center & Avaya One Cloud CaaS: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/avaya-aura-contact-center-avaya-one-cloud-caas

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 100 | 100% | 1 |

## And against it

- "Avaya's steep learning curve and historical reliability quirks make it a poor fit" (GLM 4.7 FlashX, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Avaya Aura Contact Center & Avaya One Cloud CaaS, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- aspect.com: 1
- callcenterstudio.com: 1
- cisco.com: 1
- crexendo.com: 1
- cxtoday.com: 1
- dialpad.com: 1
- documentation.avaya.com: 1 (its own site)
- g2.com: 1
- reddit.com: 1
- softwareadvice.com: 1

### Pages cited

- https://aspect.com/resources/how-to-buy-contact-center-software-do-research: 1
- https://callcenterstudio.com/genel/the-2026-enterprise-cloud-contact-center-buyers-guide-structural-architecture-financial-engineering-and-procurement-strategy: 1
- https://cisco.com/c/dam/en/us/solutions/collaboration/cisco-contact-center-ebook.pdf: 1
- https://cisco.com/c/en/us/support/docs/field-notices/740/fn74057.html: 1
- https://cisco.com/c/en/us/support/docs/field-notices/743/fn74341.html: 1
- https://cisco.com/c/en/us/support/docs/field-notices/743/fn74382.html: 1
- https://cisco.com/c/en/us/support/docs/field-notices/744/fn74449.html: 1
- https://crexendo.com/blog/evaluating-cloud-contact-center-providers-5-critical-factors-you-cant-ignore: 1

## What it publishes

Every page avaya.com exposes, read 2026-10-06: 2477 addresses. By kind, pages and the last 90 days:

- blog: 102 pages, 20 in the last 90 days, latest 2026-10-05
- case study: 25 pages, 25 in the last 90 days, latest 2026-08-13
- webinar or virtual event: 4 pages, 1 in the last 90 days, latest 2026-10-05
- conference or event: 13 pages, 0 in the last 90 days, latest 2026-06-30
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-06-08
- comparison: 1 pages, 0 in the last 90 days, latest 2025-04-19
- glossary or explainer: 7 pages, 5 in the last 90 days, latest 2026-09-18
- podcast or video: 22 pages, 0 in the last 90 days, latest 2026-07-02
- news or press: 191 pages, 42 in the last 90 days, latest 2026-09-28
- Recent: 2026-10-05 webinar or virtual event: Infinity webinar series https://www.avaya.com/en/about-avaya/events/infinity-webinar-series
- Recent: 2026-10-05 blog: Ai making customer service easier https://www.avaya.com/en/blogs/ai-making-customer-service-easier
- Recent: 2026-10-01 blog: Customer service week human expertise ai https://www.avaya.com/en/blogs/customer-service-week-human-expertise-ai
- Recent: 2026-09-29 blog: Cloud contact center migration cc elite https://www.avaya.com/en/blogs/cloud-contact-center-migration-cc-elite
- Recent: 2026-09-29 blog: Avaya infinity brandon hall learning awards https://www.avaya.com/en/blogs/avaya-infinity-brandon-hall-learning-awards
- Recent: 2026-09-28 news or press: News 260917 https://www.avaya.com/en/newsroom/2026/news-260917

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.