# AskNicely: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 18 judge labels across 2 categories by 12 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/asknicely

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 2% | 8 | 6% | 17 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 155 | 100% | 1 |

## What the models said for it

- "My default recommendation: AskNicely for a mid-sized B2B company" (GPT-6 Luna, Feedback)
- "Specialized: Wootric (in Momentive) or AskNicely if your primary focus is real-time customer success and NPS" (MiniMax M2.5, Feedback)
- "best if your business is very focused on real-time NPS automation and frontline/service workflows" (GPT-5.4 mini, Feedback)
- "Fast NPS deployment, frontline coaching; B2B-friendly and easier for mid-market (G2 4.7)." (Grok 4.20, Feedback)

## And against it

- "Described as "unethical" in customer dealings, particularly around cancellation policies." (DeepSeek V4 Flash, Customer intel)
- "lower adoption and mixed reviews, with some users criticizing their features or support" (Mistral Small, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 1 | 0 | 3 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 0 | 2 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named AskNicely, from 27 of the 33 answers that named it (only the models that return a source list).

### Domains cited

- customergauge.com: 14
- asknicely.com: 9 (its own site)
- g2.com: 7
- capterra.com: 6
- formgrid.com: 5
- hellocustomer.com: 5
- surveysensum.com: 5
- frill.co: 4
- getapp.com: 4
- questionpro.com: 4

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 11
- https://capterra.com/nps-software: 5
- https://asknicely.com/pricing: 4
- https://formgrid.com/blog/customer-feedback-survey-tools: 4
- https://asknicely.com/blog/best-survey-apps-top-tools-to-transform-customer-feedback: 3
- https://customergauge.com/blog/surveysparrow-alternative: 3
- https://cxtoday.com/gartner-magic-quadrant-for-voice-of-the-customer-voc-platforms-2024: 3
- https://frill.co/blog/customer-feedback-tools: 3

## In its own words

What AskNicely's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AskNicely is an AI-powered customer experience platform built for multi-location businesses. (https://asknicely.com/)
- For: service businesses (https://asknicely.com/)
- Price stated: From 500 responses; price scales with response volume. SSO is available as an add-on for $1,500 annually. (https://www.asknicely.com/pricing)
- Free plan or trial: No, we don’t offer a free trial (https://www.asknicely.com/pricing)
- Integrations claimed: 200 (https://www.asknicely.com/pricing); 100 (https://www.asknicely.com/product/niceai) (pages disagree)
- Certifications: SOC 2, GDPR, CCPA, ISO 27001, PCI DSS
- Hosting: Oregon (US), Sydney (Australia), Frankfurt (Germany)
- Customers named: Big Blue Bug Solutions, Caci, Cinch, Debitsuccess, DUCA Financial Credit Union, Healthie, Infrabuild, Jetstar Airways

## What it publishes

Every page asknicely.com exposes, read 2026-09-29: 517 addresses. By kind, pages and the last 90 days:

- blog: 342 pages, 15 in the last 90 days, latest 2026-09-18
- case study: 26 pages, 0 in the last 90 days, latest 2024-01-27
- webinar or virtual event: 4 pages, 0 in the last 90 days, latest 2024-09-20
- report or ebook: 9 pages, 0 in the last 90 days, latest 2023-08-31
- comparison: 22 pages, 1 in the last 90 days, latest 2026-07-20
- template or tool: 28 pages, 0 in the last 90 days, latest 2024-11-21
- glossary or explainer: 8 pages, 0 in the last 90 days, latest 2024-11-15
- podcast or video: 2 pages, 0 in the last 90 days, latest 2025-12-12
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-18 blog: How to analyze survey data https://www.asknicely.com/blog/how-to-analyze-survey-data
- Recent: 2026-08-27 blog: Build confidence new frontline team members https://www.asknicely.com/blog/build-confidence-new-frontline-team-members
- Recent: 2026-08-25 blog: Best survey apps top tools to transform customer feedback https://www.asknicely.com/blog/best-survey-apps-top-tools-to-transform-customer-feedback
- Recent: 2026-08-20 blog: Responding to customer reviews https://www.asknicely.com/blog/responding-to-customer-reviews
- Recent: 2026-08-18 blog: Customer survey tools hubspot https://www.asknicely.com/blog/customer-survey-tools-hubspot
- Recent: 2026-08-13 blog: Pest control customer retention https://www.asknicely.com/blog/pest-control-customer-retention

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.