# Amazon Connect alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 221 of the 252 answers in the 1 category where Amazon Connect holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/amazon-connect/alternatives

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 38
- Aircall: 27
- CloudTalk: 22
- Nextiva Contact Center: 12
- LiveAgent: 8
- NICE CXone: 8

## Contact center platforms

**Small business**: 82 of 84 answers did not name Amazon Connect (Amazon Connect is #14 of 18 at 0%).

- Aircall: first choice in 25 of those 82
- CloudTalk: first choice in 12 of those 82
- Nextiva Contact Center: first choice in 12 of those 82
- Call Center Studio: first choice in 5 of those 82
- Dialpad Ai Contact Center: first choice in 5 of those 82
- LiveAgent: first choice in 5 of those 82
- CallHippo: first choice in 4 of those 82
- Freshcaller: first choice in 4 of those 82

**Mid-market**: 70 of 84 answers did not name Amazon Connect (Amazon Connect is #5 of 15 at 4%).

- CloudTalk: first choice in 10 of those 70
- Genesys Cloud CX: first choice in 7 of those 70
- Talkdesk: first choice in 6 of those 70
- Five9: first choice in 3 of those 70
- LiveAgent: first choice in 3 of those 70
- Aircall: first choice in 2 of those 70
- Freshcaller: first choice in 2 of those 70
- Freshdesk Contact Center: first choice in 2 of those 70

**Enterprise**: 69 of 84 answers did not name Amazon Connect (Amazon Connect is #9 of 10 at 0%).

- Genesys Cloud CX: first choice in 31 of those 69
- NICE CXone: first choice in 8 of those 69
- Five9: first choice in 3 of those 69
- RingCentral RingCX: first choice in 3 of those 69
- Cisco Webex Contact Center: first choice in 1 of those 69
- Zoom Contact Center: first choice in 1 of those 69

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.