# Akita: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 1 category by 4 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/akita

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 4% | 5 | 0% | 4 |

## What the models said for it

- "the only transparently priced on-ramp that is consistently called the cheapest real option" (Muse Glimmer 30B, Customer success)
- "For a small B2B SaaS company on a tight budget, Akita is my pick" (GPT-6 Luna, Customer success)
- "Akita: A customer success platform that offers a free plan and is designed for small businesses and startups." (Llama 4 Maverick, Customer success)
- "Publishes a small-team plan around $49/month, though it has fewer integrations and lighter analytics." (Perplexity Sonar, Customer success)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 1 | 0 | 0 | 0 | 1 |
| Muse Glimmer 30B | 1 | 0 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Akita, from 17 of the 17 answers that named it (only the models that return a source list).

### Domains cited

- resources.rework.com: 10
- softwareadvice.com: 9
- albato.com: 8
- techvendorindex.com: 7
- blog.hubspot.com: 6
- spotsaas.com: 6
- akitaapp.com: 5 (its own site)
- gaintrace.com: 5
- capterra.com: 4
- g2.com: 4

### Pages cited

- https://albato.com/blog/publications/best-customer-success-software: 8
- https://resources.rework.com/tools/customer-success/best-customer-success-software-2026: 8
- https://softwareadvice.com/customer-success/small-business: 6
- https://spotsaas.com/list/customer-success-software/for-small-business: 6
- https://blog.hubspot.com/service/customer-success-tools: 5
- https://techvendorindex.com/compare/best-customer-success-for-small-business: 5
- https://akitaapp.com/pricing: 4
- https://softwareadvice.com/customer-success: 4

## In its own words

What Akita's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Customer Success Software helps your Customer Success Manager to monitor account health and customer data to lower your churn rate and increase revenue. (https://akitaapp.com/)
- For: Customer Success Manager (https://akitaapp.com/)
- Price stated: New Pricing starts $49/month (https://akitaapp.com/)
- Starting price: 49 (https://akitaapp.com/)
- Free plan or trial: Start a Free 14-Day Trial (https://akitaapp.com/)
- Integrations claimed: 100 (https://akitaapp.com/)
- Certifications: GDPR, SOC 1, SOC 2, SOC 3, ISO 27001, PCI DSS

## What it publishes

Every page akitaapp.com exposes, read 2026-09-29: 747 addresses. By kind, pages and the last 90 days:

- blog: 106 pages, 0 in the last 90 days, latest undated
- conference or event: 1 pages, 0 in the last 90 days, latest undated
- comparison: 7 pages, 0 in the last 90 days, latest undated
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 15 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- news or press: 326 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.