# Aircall: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 75 judge labels across 6 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/aircall

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 4% | 8 | 22% | 23 |
| [Sales dialers and calling](https://www.gane.ai/index/gtm/sales/sales-dialers-and-calling/index.md) | 2% | 10 | 12% | 34 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 31 | 14% | 7 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 26 | 29% | 7 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 71 | 100% | 2 |
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 41 | 0% | 2 |

## What the models said for it

- "Aircall Essentials at $30-40/user/mo is the current consensus pick for 5-50 agents" (Muse Glimmer 30B, Contact center)
- "Best balanced pick for most mid-sized B2B teams: Aircall" (GPT-5.4 mini, Dialers)
- "Best Overall for Mid-Market B2B: Aircall" (Kimi K2, Contact center)
- "Aircall (~$30/user/month) offers the deepest CRM integration at a lower price point, though it is voice-centric." (Kimi K2, Contact center)

## And against it

- "often cited as "overpriced legacy tech" with outdated interfaces and glitchy calling experiences. They are not recommended for predictable cost at scale" (Mistral Small, Dialers)
- "Received a very high negative sentiment (86% negative labels), with users citing issues that make it unreliable" (Mistral Small, Contact center)
- "Rigid contracts, forced extensions, opaque terms, and poor offboarding" (Grok 4.20, Call tracking)
- "Aircall, for example, requires a minimum of 3 licenses even if you only need 1–2 agents. This can be a dealbreaker for the smallest teams." (DeepSeek V4 Flash, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 3 | 1 | 6 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 1 | 4 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 2 | 5 | 3 | 10 |
| Mistral Small | 0 | 3 | 3 | 2 | 8 |
| DeepSeek V4 Flash | 0 | 5 | 2 | 3 | 10 |
| Llama 4 Maverick | 0 | 2 | 3 | 0 | 5 |
| Qwen 3.7 Flash | 0 | 3 | 1 | 0 | 4 |
| Kimi K2 | 1 | 3 | 2 | 3 | 9 |
| GLM 4.7 FlashX | 0 | 4 | 0 | 0 | 4 |
| MiniMax M2.5 | 0 | 2 | 1 | 0 | 3 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 1 | 3 | 3 | 0 | 7 |

## Sources returned with these answers

The sites and pages cited by the answers that named Aircall, from 213 of the 230 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 111
- justcall.io: 68
- softwareadvice.com: 66
- g2.com: 53
- capterra.com: 51
- aircall.io: 48 (its own site)
- nextiva.com: 48
- frejun.com: 43
- outrightsystems.org: 38
- callcenterstudio.com: 37

### Pages cited

- https://softwareadvice.com/contact-center/small-business: 33
- https://aircall.io/blog/sales-dialer-software-guide: 22
- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 22
- https://softwareadvice.com/contact-center: 22
- https://blog.hubspot.com/sales/sales-dialer-software: 21
- https://dialpad.com/blog/contact-center-software: 21
- https://outrightsystems.org/blog/best-dialer-software-for-smb-sales-teams: 21
- https://cloudtalk.io/blog/small-business-call-center-software: 19

## The company

Q109016663; https://aircall.io/; Paris; founded 2014. From Wikidata, fetched 2026-09-14.

## In its own words

What Aircall's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-powered customer communications platform for sales and support teams (https://aircall.io/)
- For: SMBs & Enterprise; sales and support teams; call centers, IT operations, and revenue operations in SMB and mid-market organizations (https://aircall.io/)
- Price stated: Essentials, Professional, Custom (https://aircall.io/)
- Starting price: 30 (https://aircall.io/)
- Free plan or trial: Try for free; Get free access (https://aircall.io/)
- Integrations claimed: 250 (https://aircall.io/)
- Certifications: SOC 2 Type II, GDPR, HIPAA, ISO 27001
- Customers named: SJWD, Food Cycle Science, Unbiased, Astmoor Finance, The Grout Guy, Custom Neon, AHS Pipeline Innovation, Jobandtalent

## What it publishes

Every page aircall.io exposes, read 2026-09-29: 5526 addresses. By kind, pages and the last 90 days:

- blog: 1602 pages, 0 in the last 90 days, latest undated
- case study: 141 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest undated
- conference or event: 12 pages, 0 in the last 90 days, latest undated
- report or ebook: 59 pages, 0 in the last 90 days, latest undated
- comparison: 188 pages, 0 in the last 90 days, latest undated
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 52 pages, 0 in the last 90 days, latest undated
- news or press: 152 pages, 1 in the last 90 days, latest 2026-09-28
- Recent: 2026-09-28 news or press: Aircall insider sept 2026 https://aircall.io/blog/news/aircall-insider-sept-2026/

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.