# Ada: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 24 judge labels across 2 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/ada

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 13 | 9% | 23 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 75 | 0% | 1 |

## What the models said for it

- "If you need a truly omnichannel, multilingual AI agent with no-code flexibility and enterprise security, Ada is a top choice." (DeepSeek V4 Flash, Support chatbots)
- "Consider Zendesk Autonomi or Ada for their scale, security, and complex workflow automation" (Qwen 3.7 Flash, Support chatbots)
- "Ada is built for brands that need to deflect massive chat volume without growing headcount." (Kimi K2, Support chatbots)
- "Choose Ada if you need an overlay platform that connects deeply with backend systems" (Gemini 3.5 Flash, Support chatbots)

## And against it

- "well-regarded but require careful evaluation of their integration and customization options" (Mistral Small, Support chatbots)
- "pricing (custom, ~$50K+/year) may be overkill for mid-sized needs" (DeepSeek V4 Flash, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 2 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 3 | 1 | 0 | 4 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 3 | 0 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Ada, from 50 of the 57 answers that named it (only the models that return a source list).

### Domains cited

- sobot.io: 20
- capterra.com: 16
- intercom.com: 12
- wonderchat.io: 10
- zendesk.com: 9
- botpress.com: 8
- eesel.ai: 8
- g2.com: 8
- chatbase.co: 7
- chatling.ai: 7

### Pages cited

- https://capterra.com/resources/customer-service-chatbot-platforms: 9
- https://sobot.io/blog/enterprise-ai-chatbot-platforms: 9
- https://guideflow.com/blog/enterprise-chatbot-platform: 6
- https://lindy.ai/blog/best-customer-service-chatbots: 6
- https://botpress.com/blog/customer-service-chatbot-platforms: 5
- https://chatimize.com/chatbot-platform-comparison: 5
- https://cmswire.com/digital-experience/10-chatbot-providers-you-should-know-about: 5
- https://glassix.com/article/best-customer-service-chatbots: 5

## In its own words

What Ada's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI customer service agents for enterprise CX; the agentic customer experience platform (https://ada.cx/)
- For: enterprise CX organizations (https://ada.cx/)
- Certifications: HIPAA, SOC 2, GDPR, PCI DSS, AIUC-1
- Customers named: Loop Earplugs, Life360, monday.com, ipsy, betsson, epos now, brigit, Cebu Pacific

## What it publishes

Every page ada.cx exposes, read 2026-09-29: 647 addresses. By kind, pages and the last 90 days:

- report or ebook: 13 pages, 0 in the last 90 days, latest undated
- comparison: 1 pages, 0 in the last 90 days, latest undated
- template or tool: 39 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 7 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.