# Ada alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 217 of the 252 answers in the 1 category where Ada holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/ada/alternatives

## Named instead, most often (every category and segment added)

- Intercom Fin AI Agent: 46
- Tidio: 37
- Zendesk AI: 10
- tawk.to: 6
- Boei: 4
- Cognigy: 4

## Chatbots and conversational AI for support

**Small business**: 83 of 84 answers did not name Ada.

- Tidio: first choice in 28 of those 83
- Intercom Fin AI Agent: first choice in 11 of those 83
- Boei: first choice in 4 of those 83
- UChat: first choice in 4 of those 83
- Chatbase: first choice in 2 of those 83
- Freshdesk: first choice in 2 of those 83
- Tidio with its Lyro AI agent: first choice in 2 of those 83
- tawk.to: first choice in 2 of those 83

**Mid-market**: 67 of 84 answers did not name Ada (Ada is #6 of 10 at 0%).

- Intercom Fin AI Agent: first choice in 21 of those 67
- Tidio: first choice in 9 of those 67
- tawk.to: first choice in 4 of those 67
- Freshdesk: first choice in 2 of those 67
- Zendesk AI: first choice in 2 of those 67
- Fin AI Agent: first choice in 1 of those 67
- Freshchat: first choice in 1 of those 67
- HubSpot Chatbot: first choice in 1 of those 67

**Enterprise**: 67 of 84 answers did not name Ada (Ada is #8 of 12 at 2%).

- Intercom Fin AI Agent: first choice in 14 of those 67
- Zendesk AI: first choice in 8 of those 67
- Cognigy: first choice in 4 of those 67
- Salesforce Agentforce for Service: first choice in 3 of those 67
- Salesforce Service Cloud: first choice in 3 of those 67
- ChatBot.com: first choice in 2 of those 67
- IBM Watson Assistant: first choice in 2 of those 67
- Kore.ai: first choice in 2 of those 67

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.