# 8x8 Contact Center: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/8x8-contact-center

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 31 | 0% | 2 |

## What the models said for it

- "Solid all-in-one with unified comms" (Grok 4.20, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named 8x8 Contact Center, from 6 of the 6 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 3
- yellow.ai: 3
- callcenterstudio.com: 2
- capterra.com: 2
- cxtoday.com: 2
- dialpad.com: 2
- nextiva.com: 2
- ximasoftware.com: 2
- aicostadvisory.com: 1
- alpharun.com: 1

### Pages cited

- https://yellow.ai/contact-center-software: 3
- https://ximasoftware.com/blog/contact-center-red-flags-small-business: 2
- https://aicostadvisory.com/c/contact-center/guide: 1
- https://alpharun.com/blog/best-enterprise-call-center-software: 1
- https://businessnewsdaily.com/5473-best-call-center-services.html: 1
- https://callcenteradvisor.com/directory/ccaas: 1
- https://callcenterstudio.com/blog/8-best-ccaas-platforms-compared-2026-ultimate-buyers-guide: 1
- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.