# 8×8: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/8-8

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 32 | 0% | 2 |

## What the models said for it

- "3. 8×8 - Best for Unified Communications + Contact Center" (Claude Haiku 4.5, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named 8×8, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- nextiva.com: 2
- ximasoftware.com: 2
- 8x8.com: 1
- abacus-bpo.com: 1
- amplifai.com: 1
- bestdevops.com: 1
- c2perform.com: 1
- ca.trustpilot.com: 1
- callcenterstudio.com: 1
- capterra.com: 1

### Pages cited

- https://8x8.com/s/contact-center-software: 1
- https://abacus-bpo.com/ccaas-providers: 1
- https://amplifai.com/blog/best-call-center-ccaas-software: 1
- https://bestdevops.com/top-10-contact-center-platforms-features-pros-cons-comparison: 1
- https://c2perform.com/blog/affordable-contact-center-performance-software: 1
- https://ca.trustpilot.com/review/www.gorgias.com: 1
- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 1
- https://callcenterstudio.com/contact-center-best-practices/how-to-choose-call-center-software-for-small-business: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.