# 8×8 Contact Center: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/8-8-contact-center

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 40 | 0% | 1 |

## What the models said for it

- "Choose 8×8 / RingCentral / Nextiva when you prioritize unified communications" (GLM 4.7 FlashX, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named 8×8 Contact Center, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- costbench.com: 1
- frejun.com: 1
- g2.com: 1
- nextiva.com: 1
- plivo.com: 1
- rajeshkumar.xyz: 1
- research.oz.spotlightar.com: 1
- ringcentral.com: 1
- sobot.io: 1
- squaretalk.com: 1

### Pages cited

- https://costbench.com/best/best-contact-center-for-enterprise-2026: 1
- https://frejun.com/genesys-alternative: 1
- https://g2.com/compare/genesys-cloud-cx-vs-nice-cxone: 1
- https://nextiva.com/blog/talkdesk-alternatives-competitors.html: 1
- https://plivo.com/blog/top-ai-contact-center-software: 1
- https://rajeshkumar.xyz/blog/contact-center-platforms: 1
- https://research.oz.spotlightar.com/reports/magic-quadrant-contact-center-as-a-service-2024/leaders: 1
- https://ringcentral.com/us/en/blog/ringcentral-vs-talkdesk: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.