# 3CX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/3cx

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 26 | 0% | 2 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 65 | 100% | 1 |

## What the models said for it

- "If you have a large team but a tiny budget: Go with 3CX" (Gemini 3.5 Flash, Contact center)
- "3CX is the standard for budget PBX systems" (Qwen 3.7 Flash, Contact center)

## And against it

- "Low Trustpilot rating (~2.5/5), with complaints about reliability, updates causing disruptions, and support quality." (Grok 4.20, Call tracking)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named 3CX, from 9 of the 10 answers that named it (only the models that return a source list).

### Domains cited

- nextiva.com: 7
- capterra.com: 6
- softwareadvice.com: 6
- callcenterstudio.com: 5
- sobot.io: 4
- dialpad.com: 3
- forbes.com: 3
- g2.com: 3
- getvoip.com: 2
- justcall.io: 2

### Pages cited

- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 5
- https://nextiva.com/blog/call-center-software-for-small-business.html: 5
- https://softwareadvice.com/contact-center/small-business: 4
- https://nextiva.com/blog/contact-center-software.html: 3
- https://dialpad.com/blog/small-business-call-center: 2
- https://forbes.com/advisor/business/software/best-call-center-software: 2
- https://sobot.io/blog/best-cloud-call-center-software-small-business-2026: 2
- https://softwareadvice.com/call-center: 2

## In its own words

What 3CX's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: A powerful, all-in-one business phone system and contact center solution crafted for companies with 25+ users. (https://3cx.com/)
- For: companies with 25+ users (https://3cx.com/)
- Price stated: 3CX is priced per system, per year — you pay for capacity, not per seat. (https://3cx.com/)
- Starting price: 600 (https://3cx.com/)
- Free plan or trial: Try it FREE; Start your free trial; 100% free. No credit card required. (https://3cx.com/)
- Hosting: Amazon, Digital Ocean, Azure, Google, Windows, Linux
- Customers named: NHS, Porsche Inter Auto, Douglas County School District, Ascenty, Landkreis Rhön-Grabfeld, Argus Group, Club Med, Phillips

## What it publishes

Every page 3cx.com exposes, read 2026-10-05: 83423 addresses. By kind, pages and the last 90 days:

- blog: 1286 pages, 7 in the last 90 days, latest 2026-10-05
- case study: 171 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 99 pages, 0 in the last 90 days, latest undated
- conference or event: 818 pages, 0 in the last 90 days, latest undated
- report or ebook: 455 pages, 0 in the last 90 days, latest undated
- comparison: 298 pages, 1 in the last 90 days, latest 2026-10-02
- template or tool: 2 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 96 pages, 0 in the last 90 days, latest undated
- news or press: 756 pages, 0 in the last 90 days, latest undated
- Recent: 2026-10-05 blog: Custom phone templates firmware https://www.3cx.com/blog/releases/custom-phone-templates-firmware/
- Recent: 2026-10-02 comparison: Bridge vs sbc https://www.3cx.com/blog/docs/bridge-vs-sbc/
- Recent: 2026-09-29 blog: Ios live call translation https://www.3cx.com/blog/releases/ios-live-call-translation/
- Recent: 2026-09-29 blog: V20 update 10 beta https://www.3cx.com/blog/releases/v20-update-10-beta/
- Recent: 2026-09-28 blog: Trial mail service https://www.3cx.com/blog/releases/trial-mail-service/
- Recent: 2026-09-25 blog: How licensing works https://www.3cx.com/blog/channel-partners/how-licensing-works/

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.