# 360dialog: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 6 judge labels across 2 categories by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/360dialog

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [SMS and WhatsApp marketing platforms](https://www.gane.ai/index/gtm/marketing/sms-and-whatsapp-marketing/index.md) | 0% | 33 | 0% | 4 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 107 | 100% | 2 |

## What the models said for it

- "Official Meta Business API partners like 360Dialog, Wati (with caution), or MessageBird." (Grok 4.20, SMS & WhatsApp)
- "Cost-effective official API solution compared to some larger providers" (DeepSeek V4 Flash, SMS & WhatsApp)

## And against it

- "Several providers (including specific instances involving 360Dialog) have faced user backlash for "hidden fees"" (Qwen 3.7 Flash, Conversational mktg)
- "It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse." (Muse Glimmer 30B, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named 360dialog, from 13 of the 13 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 11
- softwareadvice.com: 9
- capterra.com: 6
- socialintents.com: 5
- trustpilot.com: 5
- alium.io: 3
- doubletick.io: 3
- getapp.com: 3
- klaviyo.com: 3
- m.aisensy.com: 3

### Pages cited

- https://softwareadvice.com/sms-marketing: 6
- https://socialintents.com/blog/best-whatsapp-marketing-tools: 5
- https://alium.io/research/top-complaints-sms: 3
- https://doubletick.io/blog/whatsapp-marketing-software: 3
- https://g2.com/categories/whatsapp-marketing/small-business: 3
- https://alternativeto.net/browse/all: 2
- https://apps.shopify.com/klaviyo-email-marketing/reviews: 2
- https://braze.com/resources/articles/best-sms-marketing-platforms: 2

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.