# Conversational intelligence and call recording for enterprise buyers: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "conversation intelligence and call recording platform" and as "call recording and conversation intelligence tool", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Page: https://www.gane.ai/index/gtm/sales/conversation-intelligence/enterprise

**Standing:** Gong leads with 72% of first choices; verdict consensus. 46 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Gong](https://www.gane.ai/index/gtm/vendors/gong/index.md) | 72% | 19% | 70 |
| 3 | [NICE CXone](https://www.gane.ai/index/gtm/vendors/nice-cxone/index.md) | 4% | 7% | 14 |
| 4 | [Salesloft Conversations](https://www.gane.ai/index/gtm/vendors/salesloft-conversations/index.md) | 2% | 8% | 36 |
| 5 | [Avoma](https://www.gane.ai/index/gtm/vendors/avoma/index.md) | 2% | 9% | 32 |
| 6 | [Dialpad](https://www.gane.ai/index/gtm/vendors/dialpad/index.md) | 2% | 17% | 12 |
| 10 | [Fireflies.ai](https://www.gane.ai/index/gtm/vendors/fireflies-ai/index.md) | 2% | 50% | 20 |
| 12 | [Clari Copilot](https://www.gane.ai/index/gtm/vendors/clari-copilot/index.md) | 0% | 9% | 33 |
| 13 | [Chorus by ZoomInfo](https://www.gane.ai/index/gtm/vendors/chorus-by-zoominfo/index.md) | 0% | 25% | 48 |
| 14 | [Outreach Kaia](https://www.gane.ai/index/gtm/vendors/outreach-kaia/index.md) | 0% | 0% | 17 |
| 15 | [CallMiner Eureka](https://www.gane.ai/index/gtm/vendors/callminer-eureka/index.md) | 0% | 0% | 11 |
| 16 | [Observe.AI](https://www.gane.ai/index/gtm/vendors/observe-ai/index.md) | 0% | 0% | 12 |
| 17 | [ZoomInfo](https://www.gane.ai/index/gtm/vendors/zoominfo/index.md) | 0% | 10% | 10 |

Rank is by share of first choices among all 85 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Gong; alternatives Avoma, CallMiner Eureka, Chorus by ZoomInfo, Clari Copilot
- GPT-5.4 mini: Gong; alternatives Chorus by ZoomInfo, Clari Copilot
- Gemini 3.5 Flash: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Revenue.io
- Perplexity Sonar: Gong; alternatives Avoma, Calabrio, Chorus by ZoomInfo, HubSpot Sales Hub
- Grok 4.20: Gong; alternatives Clari Copilot, Salesloft Conversations, ZoomInfo
- Mistral Small: Gong; alternatives Avoma, ZoomInfo
- DeepSeek V4 Flash: Gong; alternatives Avoma, Chorus by ZoomInfo, Clari Copilot, Salesloft Conversations
- Llama 4 Maverick: Gong
- Qwen 3.7 Flash: Gong; alternatives Aviso, Avoma, People.ai, Zoom Revenue Accelerator
- Kimi K2: Gong; alternatives Avoma, Chorus by ZoomInfo, Salesloft Conversations
- GLM 4.7 FlashX: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Observe.AI, Salesloft Conversations
- MiniMax M2.5: Gong; alternatives Chorus by ZoomInfo
- GPT-6 Luna: Gong; alternatives Clari Copilot, Microsoft Teams recap/Copilot, Salesloft Conversations
- Muse Glimmer 30B: Gong; alternatives ZoomInfo

## Sources the answers cite

77 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- gane.ai/index: 34 answers, 34 citations
- techrepublic.com: 31 answers, 31 citations
- cloudtalk.io: 27 answers, 28 citations
- avoma.com: 22 answers, 31 citations
- cirrusinsight.com: 22 answers, 26 citations
- blog.hubspot.com: 20 answers, 23 citations
- outreach.ai: 19 answers, 20 citations
- gong.io: 14 answers, 34 citations

Pages named in the most answers:

- https://gane.ai/index/gtm/sales/conversation-intelligence/enterprise (32 answers)
- https://techrepublic.com/article/best-conversation-intelligence-software (31 answers)
- https://cloudtalk.io/blog/best-conversation-intelligence-software (22 answers)
- https://outreach.ai/resources/blog/call-tracking-and-recording-platforms (15 answers)
- https://cirrusinsight.com/blog/sales-call-recording-software (13 answers)
- https://spotsaas.com/blog/best-conversation-intelligence-software (12 answers)
- https://telecloud.net/blog/the-top-10-conversation-intelligence-software (11 answers)
- https://momentum.io/blog/best-ai-call-recording-tools-sales-teams (9 answers)
- https://avoma.com/blog/best-conversation-intelligence-software (8 answers)
- https://blog.hubspot.com/sales/call-intelligence-software (8 answers)

## Warned against

- Gong: 13 of 70 labels negative. "Who should avoid it: Mid-market and large enterprises that need predictable pricing, multi-language accuracy, or fast deployment." (DeepSeek V4 Flash, negative prompt)
- Fireflies.ai: 10 of 20 labels negative. "Fireflies is a meeting capture tool, not a revenue intelligence platform—teams that buy it expecting CI-grade analytics will be disappointed within the first month." (Claude Haiku 4.5, negative prompt)
- Chorus by ZoomInfo: 12 of 48 labels negative. "Who should avoid it: Any enterprise that needs multilingual support, fast deployment, or standalone conversation intelligence without being forced into a broader ZoomInfo contract." (DeepSeek V4 Flash, negative prompt)
- Otter.ai: 7 of 8 labels negative. "Federal complaints allege Otter.ai's Notetaker / Otter Notebook surreptitiously eavesdrops and records conversations ... without obtaining consent from all meeting participants" (Muse Glimmer 30B, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: Gong at 72%.

- Zoom Revenue Accelerator: 4% to 0%, −4. Inside the floor by 7 points · rank 3 → 27 of 85.
- Gong: 69% to 72%, +3. Inside the floor by 8 points · rank 1 of 85, unchanged.
- NICE CXone: 2% to 4%, +2. Inside the floor by 9 points · rank 4 → 3 of 85.
- Salesloft Conversations: 0% to 2%, +2. Inside the floor by 9 points · rank 17 → 4 of 85.
- Avoma: 4% to 2%, −2. Inside the floor by 9 points · rank 2 → 5 of 85.
- Fireflies.ai: 0% to 2%, +2. Inside the floor by 9 points · rank 92 → 10 of 85.
- Observe.AI: 2% to 0%, −2. Inside the floor by 9 points · rank 5 → 16 of 85.
- Dialpad: 2% to 2%, ±0. Inside the floor by 11 points · rank 7 → 6 of 85.
- Clari Copilot: 0% to 0%, ±0. Inside the floor by 11 points · rank 16 → 12 of 85.
- Chorus by ZoomInfo: 0% to 0%, ±0. Inside the floor by 11 points · rank 15 → 13 of 85.
- Outreach Kaia: 0% to 0%, ±0. Inside the floor by 11 points · rank 21 → 14 of 85.
- CallMiner Eureka: 0% to 0%, ±0. Inside the floor by 11 points · rank 18 → 15 of 85.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.