# Conversational intelligence and call recording: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "conversation intelligence and call recording platform" and as "call recording and conversation intelligence tool", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Page: https://www.gane.ai/index/gtm/sales/conversation-intelligence/2026-11

**Standing:** Avoma leads with 29% of first choices; verdict contested. 55 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Avoma](https://www.gane.ai/index/gtm/vendors/avoma/index.md) | 29% | 0% | 58 |
| 2 | [Gong](https://www.gane.ai/index/gtm/vendors/gong/index.md) | 20% | 36% | 67 |
| 3 | [Fireflies.ai](https://www.gane.ai/index/gtm/vendors/fireflies-ai/index.md) | 18% | 20% | 50 |
| 4 | [Clari Copilot](https://www.gane.ai/index/gtm/vendors/clari-copilot/index.md) | 5% | 12% | 26 |
| 5 | [Chorus by ZoomInfo](https://www.gane.ai/index/gtm/vendors/chorus-by-zoominfo/index.md) | 5% | 27% | 48 |
| 6 | [Fathom](https://www.gane.ai/index/gtm/vendors/fathom/index.md) | 5% | 10% | 29 |
| 7 | [Jiminny](https://www.gane.ai/index/gtm/vendors/jiminny/index.md) | 4% | 0% | 23 |
| 9 | [Outreach Kaia](https://www.gane.ai/index/gtm/vendors/outreach-kaia/index.md) | 2% | 0% | 15 |
| 11 | [HubSpot Sales Hub](https://www.gane.ai/index/gtm/vendors/hubspot-sales-hub/index.md) | 2% | 30% | 10 |
| 14 | [Salesloft Conversations](https://www.gane.ai/index/gtm/vendors/salesloft-conversations/index.md) | 0% | 5% | 21 |
| 15 | [CloudTalk](https://www.gane.ai/index/gtm/vendors/cloudtalk/index.md) | 0% | 7% | 15 |
| 16 | [Observe.AI](https://www.gane.ai/index/gtm/vendors/observe-ai/index.md) | 0% | 20% | 10 |

Rank is by share of first choices among all 89 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Avoma; alternatives Chorus by ZoomInfo, Jiminny
- GPT-5.4 mini: Gong; alternatives Avoma, Chorus by ZoomInfo
- Gemini 3.5 Flash: Gong; alternatives Avoma, Chorus by ZoomInfo, Clari Copilot, Outreach Kaia
- Perplexity Sonar: Avoma; alternatives Chorus by ZoomInfo, Gong, Jiminny
- Grok 4.20: Avoma; alternatives Fireflies.ai, Jiminny
- Mistral Small: Jiminny, ZoomInfo; alternatives Avoma, CloudTalk, Dialpad
- DeepSeek V4 Flash: Avoma; alternatives Aircall, Airspeed, Jiminny
- Llama 4 Maverick: Avoma
- Qwen 3.7 Flash: Avoma, exec.ai; alternatives Clari Copilot, Gong
- Kimi K2: Chorus by ZoomInfo; alternatives Aircall, Avoma, Claap
- GLM 4.7 FlashX: Gong; alternatives Avoma, Chorus by ZoomInfo, Claap, Clari Copilot
- MiniMax M2.5: Jiminny; alternatives Avoma, Chorus by ZoomInfo, Clari Copilot
- GPT-6 Luna: Gong; alternatives Avoma, Salesloft Conversations
- Muse Glimmer 30B: Avoma; alternatives Airspeed, Chorus by ZoomInfo, Jiminny

## Sources the answers cite

77 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- cloudtalk.io: 37 answers, 49 citations
- blog.hubspot.com: 28 answers, 32 citations
- avoma.com: 27 answers, 41 citations
- cirrusinsight.com: 21 answers, 24 citations
- g2.com: 19 answers, 24 citations
- spotsaas.com: 18 answers, 19 citations
- techrepublic.com: 18 answers, 18 citations
- fireflies.ai: 17 answers, 25 citations

Pages named in the most answers:

- https://cloudtalk.io/blog/best-conversation-intelligence-software (20 answers)
- https://techrepublic.com/article/best-conversation-intelligence-software (18 answers)
- https://blog.hubspot.com/sales/call-recording-software?stream=top (15 answers)
- https://spotsaas.com/blog/best-conversation-intelligence-software (15 answers)
- https://cirrusinsight.com/blog/sales-call-recording-software (13 answers)
- https://cloudtalk.io/blog/phone-recording-system-for-small-businesses (13 answers)
- https://gane.ai/index/gtm/sales/conversation-intelligence (11 answers)
- https://outreach.ai/resources/blog/call-tracking-and-recording-platforms (10 answers)
- https://blog.hubspot.com/sales/best-conversation-intelligence-software (9 answers)
- https://coffee.ai/articles/best-conversation-intelligence-platforms-2026 (9 answers)

## Warned against

- Fireflies.ai: 10 of 50 labels negative. "*Cruz v. Fireflies.AI*, Case No. 3:25-cv-03399 C.D. Ill. alleges the Fireflies.AI's meeting assistant recorded, analyzed, transcribed and stored participants' voice" (Muse Glimmer 30B, negative prompt)
- Gong: 24 of 67 labels negative. "What to Avoid (Budget-Busters) | Gong | $1,200-$2,700+/user/year | Enterprise pricing, multi-year contracts required" (Kimi K2, budget prompt)
- Chorus by ZoomInfo: 13 of 48 labels negative. "~$9,200+/user/year | Custom quotes, expensive for small teams" (Kimi K2, budget prompt)
- Otter.ai: 7 of 15 labels negative. "Otter.ai's meeting notetaker is accused of recording participants without consent, and its motion to dismiss is under submission." (Muse Glimmer 30B, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: Avoma at 29%.

- Avoma: 41% to 29%, −12. Cleared the floor by 1 point · rank 1 of 89, unchanged.
- Gong: 14% to 20%, +6. Inside the floor by 5 points · rank 3 → 2 of 89.
- Chorus by ZoomInfo: 0% to 5%, +5. Inside the floor by 6 points · rank 14 → 5 of 89.
- Jiminny: 8% to 4%, −4. Inside the floor by 7 points · rank 4 → 7 of 89.
- Clari Copilot: 2% to 5%, +3. Inside the floor by 8 points · rank 7 → 4 of 89.
- Fireflies.ai: 16% to 18%, +2. Inside the floor by 9 points · rank 2 → 3 of 89.
- Outreach Kaia: 0% to 2%, +2. Inside the floor by 9 points · rank 16 → 9 of 89.
- HubSpot Sales Hub: 0% to 2%, +2. Inside the floor by 9 points · rank 15 → 11 of 89.
- Fathom: 6% to 5%, −1. Inside the floor by 10 points · rank 5 → 6 of 89.
- Salesloft Conversations: 0% to 0%, ±0. Inside the floor by 11 points · rank 12 → 14 of 89.
- CloudTalk: 0% to 0%, ±0. Inside the floor by 11 points · rank 13 → 15 of 89.
- Observe.AI: 0% to 0%, ±0. Inside the floor by 11 points · rank 28 → 16 of 89.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.