# Conversational intelligence and call recording for enterprise buyers: what AI models recommend, October 2026

Gane Index, October 2026 Edition. Asked as "conversation intelligence and call recording platform" and as "call recording and conversation intelligence tool", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Page: https://www.gane.ai/index/gtm/sales/conversation-intelligence/2026-10/enterprise

This is the permanent record of the October 2026 Edition, published October 1, 2026 and superseded since. The current standing: https://www.gane.ai/index/gtm/sales/conversation-intelligence/enterprise/index.md

**Standing:** Gong leads with 69% of first choices; verdict clear leader. 49 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Gong](https://www.gane.ai/index/gtm/vendors/gong/index.md) | 69% | 22% | 69 |
| 2 | [Avoma](https://www.gane.ai/index/gtm/vendors/avoma/index.md) | 4% | 9% | 23 |
| 4 | [NICE CXone](https://www.gane.ai/index/gtm/vendors/nice-cxone/index.md) | 2% | 8% | 13 |
| 5 | [Observe.AI](https://www.gane.ai/index/gtm/vendors/observe-ai/index.md) | 2% | 8% | 13 |
| 15 | [Chorus by ZoomInfo](https://www.gane.ai/index/gtm/vendors/chorus-by-zoominfo/index.md) | 0% | 24% | 51 |
| 16 | [Clari Copilot](https://www.gane.ai/index/gtm/vendors/clari-copilot/index.md) | 0% | 7% | 30 |
| 17 | [Salesloft Conversations](https://www.gane.ai/index/gtm/vendors/salesloft-conversations/index.md) | 0% | 12% | 16 |
| 18 | [CallMiner Eureka](https://www.gane.ai/index/gtm/vendors/callminer-eureka/index.md) | 0% | 17% | 12 |
| 92 | [Fireflies.ai](https://www.gane.ai/index/gtm/vendors/fireflies-ai/index.md) | 0% | 50% | 10 |

Rank is by share of first choices among all 95 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Gong; alternatives Chorus by ZoomInfo, Clari Copilot
- GPT-5.4 mini: Gong; alternatives CallMiner Eureka, Chorus by ZoomInfo, HubSpot Sales Hub, Invoca
- Gemini 3.5 Flash: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, MindTickle, Outreach Kaia
- Perplexity Sonar: Gong; alternatives CallMiner Eureka, Chorus by ZoomInfo, Outreach Kaia, Qualtrics XM Discover
- Grok 4.20: Gong; alternatives Chorus by ZoomInfo
- Mistral Small: Gong; alternatives Avoma, CallMiner Eureka, Chorus by ZoomInfo, Jiminny
- DeepSeek V4 Flash: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Revenue.io
- Llama 4 Maverick: no first choice
- Qwen 3.7 Flash: Gong; alternatives Highspot, ZoomInfo Chorus.ai
- Kimi K2: Gong; alternatives Avoma, People.ai
- GLM 4.7 FlashX: Gong; alternatives Avoma, Chorus by ZoomInfo, Observe.AI, Revenue.io
- MiniMax M2.5: Gong; alternatives Avoma, Chorus by ZoomInfo
- GPT-6 Luna: Gong; alternatives Clari Copilot, Salesloft Conversations
- Muse Glimmer 30B: Gong; alternatives Avoma, Chorus by ZoomInfo

## Sources the answers cite

78 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- cloudtalk.io: 41 answers, 47 citations
- pipeline.zoominfo.com: 40 answers, 64 citations
- cirrusinsight.com: 35 answers, 46 citations
- avoma.com: 27 answers, 31 citations
- coffee.ai: 18 answers, 24 citations
- revenue.io: 17 answers, 21 citations
- techrepublic.com: 17 answers, 18 citations
- granola.ai: 17 answers, 17 citations

Pages named in the most answers:

- https://pipeline.zoominfo.com/sales/best-conversation-intelligence-software (32 answers)
- https://cloudtalk.io/blog/best-conversation-intelligence-software (25 answers)
- https://cirrusinsight.com/conversation-intelligence-software (22 answers)
- https://granola.ai/blog/sales-call-recording-software-a-buyers-guide-when-you-need-gong-vs-when-notes-are-enough (17 answers)
- https://marketintelligencetools.com/rankings/conversation-intelligence-software (17 answers)
- https://cirrusinsight.com/blog/call-recording-software-for-business (16 answers)
- https://techrepublic.com/article/best-conversation-intelligence-software (16 answers)
- https://cresta.com/guides/best-conversation-intelligence-platforms (13 answers)
- https://assemblyai.com/blog/conversation-intelligence-software (12 answers)
- https://cloudtalk.io/blog/best-call-transcription-software (12 answers)

## Warned against

- Gong: 15 of 69 labels negative. "avoid Gong/Chorus/Clari" (Kimi K2, budget prompt)
- Chorus by ZoomInfo: 12 of 51 labels negative. "Avoid: ExecVision (no longer standalone), Chorus (unless already ZoomInfo customer)" (Kimi K2, negative prompt)
- Fireflies.ai: 5 of 10 labels negative. "Platforms to avoid/be cautious about: Otter.ai, Fireflies.ai, Fathom, and Read.ai." (Gemini 3.5 Flash, negative prompt)
- Otter.ai: 4 of 5 labels negative. "Otter.ai, Fireflies, and Granola all face active class action lawsuits over meeting recording consent" (Claude Haiku 4.5, negative prompt)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: Gong at 70%.

- Gong: 74% to 70%, −4. Inside the floor by 7 points · rank 1 of 90, unchanged.
- Avoma: 2% to 5%, +3. Inside the floor by 8 points · rank 4 → 2 of 90.
- NICE CXone: 0% to 2%, +2. Inside the floor by 9 points · rank 15 → 3 of 90.
- Observe.AI: 0% to 2%, +2. Inside the floor by 9 points · rank 21 → 4 of 90.
- Dialpad: 0% to 2%, +2. Inside the floor by 9 points · rank 16 → 6 of 90.
- Chorus by ZoomInfo: 2% to 0%, −2. Inside the floor by 9 points · rank 3 → 14 of 90.
- Salesloft Conversations: 2% to 0%, −2. Inside the floor by 9 points · rank 6 → 16 of 90.
- CallMiner Eureka: 2% to 0%, −2. Inside the floor by 9 points · rank 5 → 17 of 90.
- Fireflies.ai: 2% to 0%, −2. Inside the floor by 9 points · rank 11 → 88 of 90.
- Clari Copilot: 0% to 0%, ±0. Inside the floor by 11 points · rank 12 → 15 of 90.
- Jiminny: 0% to 0%, ±0. Inside the floor by 11 points · rank 17 → 18 of 90.
- Revenue.io: 0% to 0%, ±0. Inside the floor by 11 points · rank 13 → 20 of 90.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, October 2026 Edition, www.gane.ai/index/gtm.