# Conversational intelligence and call recording: what AI models recommend, September 2026

Gane Index, September 2026 Edition. Asked as "conversation intelligence and call recording platform" and as "call recording and conversation intelligence tool", six framings each, to twelve models with search on, on behalf of a mid-market B2B company. Page: https://www.gane.ai/index/gtm/sales/conversation-intelligence/2026-09

This is the permanent record of the September 2026 Edition, published September 15, 2026 and superseded since. The current standing: https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md

**Standing:** Avoma leads with 52% of first choices; verdict clear leader. 46 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Avoma](https://www.gane.ai/index/gtm/vendors/avoma/index.md) | 52% | 4% | 50 |
| 2 | [Fathom](https://www.gane.ai/index/gtm/vendors/fathom/index.md) | 15% | 6% | 33 |
| 3 | [Gong](https://www.gane.ai/index/gtm/vendors/gong/index.md) | 13% | 40% | 55 |
| 4 | [Fireflies.ai](https://www.gane.ai/index/gtm/vendors/fireflies-ai/index.md) | 9% | 20% | 44 |
| 5 | [Jiminny](https://www.gane.ai/index/gtm/vendors/jiminny/index.md) | 7% | 0% | 22 |
| 6 | [Chorus by ZoomInfo](https://www.gane.ai/index/gtm/vendors/chorus-by-zoominfo/index.md) | 2% | 24% | 34 |
| 8 | [Clari Copilot](https://www.gane.ai/index/gtm/vendors/clari-copilot/index.md) | 0% | 8% | 25 |
| 9 | [Salesloft Conversations](https://www.gane.ai/index/gtm/vendors/salesloft-conversations/index.md) | 0% | 0% | 16 |
| 10 | [Dialpad](https://www.gane.ai/index/gtm/vendors/dialpad/index.md) | 0% | 0% | 10 |
| 11 | [HubSpot Sales Hub](https://www.gane.ai/index/gtm/vendors/hubspot-sales-hub/index.md) | 0% | 0% | 10 |
| 12 | [CloudTalk](https://www.gane.ai/index/gtm/vendors/cloudtalk/index.md) | 0% | 0% | 10 |
| 13 | [Outreach Kaia](https://www.gane.ai/index/gtm/vendors/outreach-kaia/index.md) | 0% | 0% | 10 |

Rank is by share of first choices among all 91 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Avoma; alternatives Airspeed, Clari Copilot, HubSpot CI
- GPT-5.4 mini: Gong; alternatives Chorus by ZoomInfo, Salesloft Conversations
- Gemini 3.5 Flash: Avoma, Jiminny; alternatives Airspeed, Chorus by ZoomInfo, Clari Copilot
- Perplexity Sonar: Avoma; alternatives Airspeed, Clari Copilot, Gong, Jiminny
- Grok 4.20: Gong; alternatives Avoma, Chorus by ZoomInfo, Clari Copilot, Fathom
- Mistral Small: Avoma; alternatives Coffee, Jiminny
- DeepSeek V4 Flash: Avoma; alternatives Chorus by ZoomInfo, Fireflies.ai, Jiminny
- Llama 4 Maverick: Avoma
- Qwen 3.7 Flash: Avoma; alternatives Gong, ZIG
- Kimi K2: Avoma; alternatives Clari Copilot, Fathom, Jiminny
- GLM 4.7 FlashX: Avoma; alternatives Fathom, Jiminny
- MiniMax M2.5: Avoma; alternatives Gong

## Sources the answers cite

22 of 72 answers came back with a source list, from 4 of 12 models. Sites named in the most answers:

- avoma.com: 11 answers, 17 citations
- cloudtalk.io: 9 answers, 17 citations
- learn.g2.com: 9 answers, 11 citations
- assemblyai.com: 9 answers, 9 citations
- guideflow.com: 8 answers, 9 citations
- itsconvo.com: 8 answers, 9 citations
- getmaxiq.com: 8 answers, 8 citations
- cresta.com: 7 answers, 9 citations

Pages named in the most answers:

- https://assemblyai.com/blog/conversation-intelligence-software (9 answers)
- https://learn.g2.com/best-conversation-intelligence-software (9 answers)
- https://avoma.com/blog/best-conversation-intelligence-software (8 answers)
- https://cresta.com/guides/best-conversation-intelligence-platforms (7 answers)
- https://getmaxiq.com/blog/best-conversation-intelligence-software (7 answers)
- https://guideflow.com/blog/conversational-intelligence-software (5 answers)
- https://itsconvo.com/blog/sales-call-recording-software (5 answers)
- https://pipeline.zoominfo.com/sales/best-conversation-intelligence-software (5 answers)
- https://cloudtalk.io/blog/best-conversation-intelligence-software (4 answers)
- https://coffee.ai/articles/best-conversation-intelligence-platforms-2026 (4 answers)

## Warned against

- Otter.ai: 9 of 25 labels negative. "High-Risk Platforms ... Otter.ai – Hit with a federal class action lawsuit in August 2025 alleging it records private conversations to train its AI models without proper consent" (GLM 4.7 FlashX, negative prompt)
- Gong: 22 of 55 labels negative. "you should generally steer clear of enterprise conversation intelligence (CI) giants like Gong or Chorus (ZoomInfo)" (Gemini 3.5 Flash, budget prompt)
- Fireflies.ai: 9 of 44 labels negative. "Class action lawsuit (December 2025): Alleged biometric voiceprint collection without consent under Illinois BIPA... Cornell, Oxford, and Cambridge have blocked Fireflies bots" (MiniMax M2.5, negative prompt)
- Chorus by ZoomInfo: 8 of 34 labels negative. "you should generally steer clear of enterprise conversation intelligence (CI) giants like Gong or Chorus (ZoomInfo)" (Gemini 3.5 Flash, budget prompt)

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, September 2026 Edition, www.gane.ai/index/gtm.