# Conversational intelligence and call recording: what AI models recommend, September 2026

Gane Index, September 2026 Edition. Asked as "conversation intelligence and call recording platform" and as "call recording and conversation intelligence tool", six framings each, to six frontier models with search on, on behalf of a mid-market B2B software company. Page: https://www.gane.ai/index/gtm/sales/conversation-intelligence/2026-09-expanded

This is the permanent record of the September 2026 Edition, published September 9, 2026 and superseded since. The current standing: https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md

**Standing:** Gong leads with 59% of first choices; verdict clear leader. 22 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Gong](https://www.gane.ai/index/gtm/vendors/gong/index.md) | 59% | 16% | 32 |
| 2 | [Avoma](https://www.gane.ai/index/gtm/vendors/avoma/index.md) | 18% | 7% | 27 |
| 3 | [Fireflies.ai](https://www.gane.ai/index/gtm/vendors/fireflies-ai/index.md) | 18% | 33% | 24 |
| 4 | [Fathom](https://www.gane.ai/index/gtm/vendors/fathom/index.md) | 5% | 38% | 16 |
| 5 | [Clari Copilot](https://www.gane.ai/index/gtm/vendors/clari-copilot/index.md) | 0% | 9% | 22 |
| 6 | [Chorus by ZoomInfo](https://www.gane.ai/index/gtm/vendors/chorus-by-zoominfo/index.md) | 0% | 14% | 21 |
| 7 | [Salesloft Conversations](https://www.gane.ai/index/gtm/vendors/salesloft-conversations/index.md) | 0% | 14% | 14 |
| 50 | [Otter.ai](https://www.gane.ai/index/gtm/vendors/otter-ai/index.md) | 0% | 85% | 13 |

Rank is by share of first choices among all 50 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Opus 5: Gong; alternatives Avoma, Clari Copilot, HubSpot Sales Hub, Jiminny
- Claude Opus 4.8: Gong; alternatives Chorus by ZoomInfo, Clari Copilot, Salesloft Conversations
- GPT-6 Astra: Gong; alternatives Avoma, Clari Copilot
- GPT-5.6 Sol: Gong; alternatives Avoma, Clari Copilot, Jiminny, Salesloft Conversations
- Gemini 3.1 Pro: Avoma, Gong; alternatives Airspeed, Chorus by ZoomInfo, Clari Copilot, HubSpot Sales Hub
- Perplexity Sonar Pro: Avoma; alternatives Clari Copilot, Gong

## Sources the answers cite

34 of 36 answers came back with a source list, from 6 of 6 models. Sites named in the most answers:

- avoma.com: 22 answers, 26 citations
- claap.io: 12 answers, 18 citations
- gong.io: 12 answers, 16 citations
- learn.g2.com: 11 answers, 11 citations
- cirrusinsight.com: 10 answers, 13 citations
- cresta.com: 10 answers, 11 citations
- pipeline.zoominfo.com: 10 answers, 11 citations
- assemblyai.com: 10 answers, 10 citations

Pages named in the most answers:

- https://avoma.com/blog/best-conversation-intelligence-software (11 answers)
- https://learn.g2.com/best-conversation-intelligence-software (11 answers)
- https://assemblyai.com/blog/conversation-intelligence-software (10 answers)
- https://cresta.com/guides/best-conversation-intelligence-platforms (10 answers)
- https://claap.io/blog/conversation-intelligence-software (8 answers)
- https://heysam.ai/resources/best-conversational-intelligence-software (7 answers)
- https://cirrusinsight.com/blog/call-recording-software-for-business (6 answers)
- https://clari.com/products/copilot (6 answers)
- https://cloudtalk.io/blog/best-conversation-intelligence-software (6 answers)
- https://gong.io/conversation-intelligence (5 answers)

## Warned against

- Otter.ai: 11 of 13 labels negative. "Otter.ai — the highest-profile risk right now. Four putative class actions filed August–September 2025 ... so this is past the motion-to-dismiss stage, not a nuisance filing." (Claude Opus 5, negative prompt)
- Gong: 5 of 32 labels negative. "What to avoid on a limited budget... it's built for funded sales orgs: annual contracts only, a platform fee on top of seats" (Claude Opus 5, budget prompt)
- Fireflies.ai: 8 of 24 labels negative. "High for Illinois/biometric-sensitive use | Lawsuits filed beginning in December 2025 allege collection of voiceprints without adequate consent" (GPT-5.6 Sol, negative prompt)
- Fathom: 6 of 16 labels negative. "described as a strong free meeting note-taker, but not a full revenue-intelligence tool because it lacks deal-risk, coaching workflow, and forecasting" (Perplexity Sonar Pro, negative prompt)

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, September 2026 Edition, www.gane.ai/index/gtm.