# Customer feedback and surveys for enterprise buyers: what AI models recommend, September 2026

Gane Index, September 2026 Edition. Asked as "customer feedback and survey platform" and as "NPS and customer experience survey tool", six framings each, to twelve models with search on, on behalf of an enterprise B2B company. Page: https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/2026-09/enterprise

This is the permanent record of the September 2026 Edition, published September 15, 2026 and superseded since. The current standing: https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/enterprise/index.md

**Standing:** Qualtrics CustomerXM leads with 34% of first choices; verdict contested. 47 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Qualtrics CustomerXM](https://www.gane.ai/index/gtm/vendors/qualtrics-customerxm/index.md) | 34% | 13% | 61 |
| 2 | [CustomerGauge](https://www.gane.ai/index/gtm/vendors/customergauge/index.md) | 26% | 0% | 18 |
| 3 | [Medallia Experience Cloud](https://www.gane.ai/index/gtm/vendors/medallia-experience-cloud/index.md) | 15% | 21% | 58 |
| 4 | [SurveyMonkey](https://www.gane.ai/index/gtm/vendors/surveymonkey/index.md) | 6% | 34% | 41 |
| 12 | [InMoment](https://www.gane.ai/index/gtm/vendors/inmoment/index.md) | 0% | 0% | 20 |
| 13 | [Alchemer](https://www.gane.ai/index/gtm/vendors/alchemer/index.md) | 0% | 17% | 23 |
| 14 | [Perspective AI](https://www.gane.ai/index/gtm/vendors/perspective-ai/index.md) | 0% | 0% | 10 |
| 15 | [Chattermill](https://www.gane.ai/index/gtm/vendors/chattermill/index.md) | 0% | 9% | 11 |
| 18 | [Zonka Feedback](https://www.gane.ai/index/gtm/vendors/zonka-feedback/index.md) | 0% | 9% | 11 |
| 74 | [Typeform](https://www.gane.ai/index/gtm/vendors/typeform/index.md) | 0% | 53% | 15 |

Rank is by share of first choices among all 75 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: CustomerGauge; alternatives Perspective AI
- GPT-5.4 mini: Qualtrics CustomerXM; alternatives Alchemer, Medallia Experience Cloud, SurveyMonkey
- Gemini 3.5 Flash: CustomerGauge; alternatives Enterpret, Perspective AI, Qualtrics CustomerXM, UserVoice
- Perplexity Sonar: Qualtrics CustomerXM; alternatives Chattermill, CustomerGauge, Enterpret, Medallia Experience Cloud
- Grok 4.20: Qualtrics CustomerXM; alternatives CustomerGauge, Medallia Experience Cloud
- Mistral Small: CustomerGauge; alternatives GetFeedback, Medallia Experience Cloud, Pendo, Productboard
- DeepSeek V4 Flash: Qualtrics CustomerXM; alternatives CustomerGauge, Medallia Experience Cloud, SurveyMonkey
- Llama 4 Maverick: Qualtrics CustomerXM; alternatives Medallia Experience Cloud, Pendo, UserVoice
- Qwen 3.7 Flash: Medallia Experience Cloud, Qualtrics CustomerXM; alternatives Pendo, Perspective AI, Sprig, UserVoice
- Kimi K2: CustomerGauge; alternatives Gainsight, Medallia Experience Cloud, Qualtrics CustomerXM
- GLM 4.7 FlashX: CustomerGauge; alternatives Chattermill, Medallia Experience Cloud, Qualtrics CustomerXM
- MiniMax M2.5: Medallia Experience Cloud, Qualtrics CustomerXM; alternatives Chattermill, Pendo, Perspective AI

## Sources the answers cite

23 of 72 answers came back with a source list, from 4 of 12 models. Sites named in the most answers:

- zonkafeedback.com: 11 answers, 18 citations
- customergauge.com: 7 answers, 15 citations
- getperspective.ai: 7 answers, 13 citations
- enterpret.com: 7 answers, 12 citations
- surveymonkey.com: 6 answers, 8 citations
- alchemer.com: 5 answers, 6 citations
- guideflow.com: 5 answers, 6 citations
- thecxlead.com: 4 answers, 5 citations

Pages named in the most answers:

- https://zonkafeedback.com/blog/customer-feedback-tools (5 answers)
- https://customergauge.com/blog/client-feedback-tool (4 answers)
- https://getperspective.ai/blog/customer-feedback-management-software-2026-10-platforms-ranked (4 answers)
- https://helply.com/blog/customer-satisfaction-survey-tools (4 answers)
- https://sopact.com/use-case/enterprise-survey-software (4 answers)
- https://surveymonkey.com/product/enterprise (4 answers)
- https://timetoreply.com/blog/best-customer-feedback-tools (4 answers)
- https://typeform.com/blog/customer-feedback-tools (4 answers)
- https://alchemer.com/platform/customer-feedback (3 answers)
- https://customergauge.com/blog/voice-of-customer-tools (3 answers)

## Warned against

- SurveyMonkey: 14 of 41 labels negative. "The main platforms to avoid or use only with caution are:

- SurveyMonkey — ... not specializing in CX or UX research and as lacking analysis and recruitment" (Perplexity Sonar, negative prompt)
- Medallia Experience Cloud: 12 of 58 labels negative. "Why Avoid: Financial instability and potential ownership changes could disrupt enterprise deployments" (GLM 4.7 FlashX, negative prompt)
- Typeform: 8 of 15 labels negative. "e.g., Google Forms, basic Jotform, standard Typeform ... represent a major risk if deployed as enterprise customer feedback solutions" (Gemini 3.5 Flash, negative prompt)
- Qualtrics CustomerXM: 8 of 61 labels negative. "Why NOT the Big Enterprise Players (Qualtrics, Medallia)?" (MiniMax M2.5, budget prompt)

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, September 2026 Edition, www.gane.ai/index/gtm.