# Razorpay: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 6 judge labels across 3 categories by 4 of 14 models. Page: https://www.gane.ai/index/finance/vendors/razorpay

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [B2B payment acceptance](https://www.gane.ai/index/finance/receivables/b2b-payment-acceptance/index.md) | 0% | 135 | 100% | 2 |
| [Embedded payments platforms](https://www.gane.ai/index/finance/receivables/embedded-payments-platforms/index.md) | 0% | 118 | 100% | 2 |
| [Payment orchestration platforms](https://www.gane.ai/index/finance/receivables/payment-orchestration-platforms/index.md) | 0% | 98 | 50% | 2 |

## And against it

- "Razorpay (heavily India-focused) often receive intense criticism regarding support responsiveness" (Qwen 3.7 Flash, Embedded payments)
- "Be very cautious with ... Razorpay (for embedded/marketplace use specifically)" (DeepSeek V4 Flash, Embedded payments)
- "Common complaints include unexpected transaction holds, sudden account restrictions, recurring gateway failures, and non-responsive support." (GLM 4.7 FlashX, B2B payment acceptance)
- "platforms like Razorpay, Airwallex, Paystack, and Melio have had notably negative feedback around these issues" (DeepSeek V4 Flash, Payment orchestration)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 3 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Razorpay, from 9 of the 9 answers that named it (only the models that return a source list).

### Domains cited

- trustpilot.com: 7
- g2.com: 5
- stripe.com: 5
- reddit.com: 4
- bbb.org: 3
- uk.trustpilot.com: 3
- consumer.ftc.gov: 2
- ftc.gov: 2
- linkedin.com: 2
- paymentreview.com: 2

### Pages cited

- https://trustpilot.com/review/razorpay.com: 5
- https://stripe.com/resources/more/b2b-payments-explained-best-practices-and-how-stripe-can-help: 3
- https://consumer.ftc.gov/consumer-alerts/2022/07/payment-processors-sales-pitches-tricked-small-business-owners-0: 2
- https://g2.com/categories/payment-gateways/f/b2b: 2
- https://serrala.com/blog/which-b2b-payment-solutions-are-available-for-enterprises: 2
- https://simon-kucher.com/en/insights/how-not-develop-embedded-payments-offer: 2
- https://trustpilot.com/review/bill.com: 2
- https://trustpilot.com/review/paystack.com: 2

## In its own words

What Razorpay's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: India's leading full-stack financial services platform that enables businesses to accept payments, automate banking operations, manage payroll, and access business credit. (https://razorpay.com/)
- For: businesses in India (https://razorpay.com/)
- Price stated: No setup fee. 2% per domestic transaction. (https://razorpay.com/)
- Starting price: 0 (https://razorpay.com/)
- Free plan or trial: No, Razorpay does not charge any setup fee in Singapore. (https://razorpay.com/sg/pricing)
- Certifications: PCI DSS
- Hosting: India, Singapore, United States, Malaysia
- Customers named: Jar, Doubtnut, Isadora Life, Barosi, AN Fashions, Spark Studio, MAMAEARTH, PURPLLE

## What it publishes

Every page razorpay.com exposes, read 2026-09-29: 13448 addresses. By kind, pages and the last 90 days:

- blog: 1189 pages, 15 in the last 90 days, latest 2026-09-28
- case study: 90 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 6 pages, 0 in the last 90 days, latest 2025-03-13
- conference or event: 13 pages, 0 in the last 90 days, latest 2026-02-20
- report or ebook: 18 pages, 1 in the last 90 days, latest 2026-09-29
- comparison: 49 pages, 2 in the last 90 days, latest 2026-08-19
- template or tool: 83 pages, 1 in the last 90 days, latest 2026-09-09
- glossary or explainer: 1392 pages, 0 in the last 90 days, latest 2024-08-06
- news or press: 57 pages, 4 in the last 90 days, latest 2026-09-07
- Recent: 2026-09-29 report or ebook: White papers https://razorpay.com/white-papers
- Recent: 2026-09-28 blog: Embedded payments for platforms marketplaces https://razorpay.com/embedded-payments-for-platforms-marketplaces
- Recent: 2026-09-28 blog: Accept international payments from india https://razorpay.com/accept-international-payments-from-india
- Recent: 2026-09-25 blog: Cheapest payment gateway for shopify india https://razorpay.com/blog/cheapest-payment-gateway-for-shopify-india/
- Recent: 2026-09-23 blog: Cost effective payment gateway startups india https://razorpay.com/blog/cost-effective-payment-gateway-startups-india/
- Recent: 2026-09-22 blog: Lowest upi mdr india 2026 what merchants actually pay per payment gateway https://razorpay.com/blog/lowest-upi-mdr-india-2026-what-merchants-actually-pay-per-payment-gateway/

## Record

- Method: https://www.gane.ai/index/finance/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/finance.