# ConnectWise PSA: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 18 judge labels across 1 category by 11 of 14 models. Page: https://www.gane.ai/index/finance/vendors/connectwise-psa

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Professional services automation](https://www.gane.ai/index/finance/receivables/professional-services-automation/index.md) | 0% | 114 | 50% | 18 |

## What the models said for it

- "For Managed Service Providers (IT): ConnectWise PSA is the dominant player." (Qwen 3.7 Flash, PSA)
- "The long-standing industry standard for Managed IT Service Providers." (Gemini 3.5 Flash, PSA)
- "These are PSA tools built specifically for the MSP business model" (DeepSeek V4 Flash, PSA)
- "Choose ConnectWise PSA or Autotask for MSPs." (Perplexity Sonar, PSA)

## And against it

- "Platforms with Significant Red Flags ... ConnectWise PSA ... Performance issues: Frequent slowdowns" (Kimi K2, PSA)
- "may not be suitable for businesses that deliver engagements (projects with budgets, scheduled specialists, and milestone or retainer billing)" (Llama 4 Maverick, PSA)
- "MSP platforms such as ConnectWise PSA and Autotask are centered on tickets...not primarily consulting-project staffing and billing." (GPT-6 Luna, PSA)
- "Be cautious if you need quick time-to-value, modern UI, or do not have dedicated admin resources to manage customization." (Muse Glimmer 30B, PSA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 2 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 2 | 2 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ConnectWise PSA, from 42 of the 43 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 26
- softwareadvice.com: 22
- avaza.com: 18
- capterra.com: 16
- teamwork.com: 15
- bigtime.net: 14
- kantata.com: 14
- guideflow.com: 10
- mgiresearch.com: 10
- scoro.com: 10

### Pages cited

- https://softwareadvice.com/category/4135-professional-services-automation: 20
- https://avaza.com/professional-services-automation-software: 18
- https://teamwork.com/psa-software-guide/psa-software-examples-and-comparison: 13
- https://g2.com/categories/professional-services-automation/enterprise: 11
- https://g2.com/categories/professional-services-automation: 10
- https://g2.com/products/connectwise-psa/reviews: 9
- https://g2.com/categories/professional-services-automation/small-business: 8
- https://mgiresearch.com/research/the-professional-services-automation-top-16-buyers-guide-2026: 7

## In its own words

What ConnectWise PSA's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Streamline support, unify ticket workflows, and accelerate resolution times with centralized service management on ConnectWise PSA. (https://connectwise.com/)
- For: service providers (https://www.connectwise.com/platform)
- Customers named: San-iT, Digiflow

## What it publishes

Every page connectwise.com exposes, read 2026-09-29: 1965 addresses. By kind, pages and the last 90 days:

- blog: 759 pages, 0 in the last 90 days, latest 2021-02-01
- case study: 253 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 140 pages, 0 in the last 90 days, latest 2020-06-01
- conference or event: 7 pages, 0 in the last 90 days, latest 2017-04-01
- report or ebook: 11 pages, 0 in the last 90 days, latest 2020-09-01
- comparison: 50 pages, 0 in the last 90 days, latest 2016-04-01
- template or tool: 20 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 90 pages, 0 in the last 90 days, latest undated
- podcast or video: 2 pages, 0 in the last 90 days, latest undated
- news or press: 99 pages, 0 in the last 90 days, latest undated
- Recent: 2021-02-01 blog: Business text messaging the new way to talk https://hub.connectwise.com/blogs/sarah-graves1/2021/02/08/business-text-messaging-the-new-way-to-talk
- Recent: 2020-12-01 blog: How to survive thrive recover as an msp during a p https://hub.connectwise.com/blogs/sarah-graves1/2020/12/24/how-to-survive-thrive-recover-as-an-msp-during-a-p
- Recent: 2020-12-01 blog: Top voip features of 2020 https://hub.connectwise.com/blogs/sarah-graves1/2020/12/08/top-voip-features-of-2020
- Recent: 2020-11-01 blog: Loop communications recognized by charlotte busine https://hub.connectwise.com/blogs/sarah-graves1/2020/11/23/loop-communications-recognized-by-charlotte-busine
- Recent: 2020-11-01 blog: Top 10 favorite features of voip 2020 what custome https://hub.connectwise.com/blogs/sarah-graves1/2020/11/16/top-10-favorite-features-of-voip-2020-what-custome
- Recent: 2020-10-01 blog: Features spotlight softphone desktop mobile app https://hub.connectwise.com/blogs/sarah-graves1/2020/10/08/features-spotlight-softphone-desktop-mobile-app

## Record

- Method: https://www.gane.ai/index/finance/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/finance.